Public Offer

01Definitions

• Customer — a natural person with legal capacity who has accepted this Offer and pays for a plan for themselves.
• Plan — a set of Service features and limits: Free, Pro or Unlimited. The limits are set out under "Plan limits"; the current feature list is published on the pricing page (/pricing/).
• Subscription — access to a paid plan for a billing period (a month or a year) that renews automatically until the Customer cancels it.
• Payment Service — LiqPay (JSC CB PrivatBank), which takes card payments and makes refunds.

02Subject of the contract

The Provider gives the Customer access to the features of the chosen paid plan for a billing period, and the Customer pays for that access. This is a service providing access to software over the internet; no physical medium is supplied.

03How the contract is made

The contract is made electronically. Acceptance of this Offer (Art. 642(2) of the Civil Code of Ukraine, Art. 11 of the Law of Ukraine "On Electronic Commerce") is the Customer’s payment for the first service — the first payment on the Payment Service page: the price of the chosen plan or, for a free trial, the card verification payment. The contract is deemed concluded in writing from the moment that payment is made.

Before paying, the Customer reads this Offer and ticks the box agreeing to it and to automatic renewal (the box is never pre-ticked). The tick confirms that the Customer has read the terms; on its own it does not conclude the contract.

By paying, the Customer confirms that they are 18 or older, or between 16 and 18 with the consent of a parent or other legal guardian. A Customer paying on behalf of an organisation confirms that they are authorised to do so.

Proof of payment is the e-mail the Provider sends to the Customer’s address after every charge and the entry in the payment history under Settings → "Plan & billing". Where the law requires a fiscal receipt, the Provider sends that too.

Paid plans are offered only to Customers who live in Ukraine and, for organisations, to those registered in Ukraine. By paying, the Customer confirms this. If it turns out not to be so, the Provider may end the subscription and refund the current period. The Free plan is available without this restriction.

04Plans and prices

Prices are in Ukrainian hryvnias. The Provider is a single-tax payer (group 3), not registered for VAT, so no VAT is added. The Provider charges no fees on top of the plan price. The bank that issued the Customer’s card may charge its own fees, including for currency conversion if the card is not in hryvnias.

The price shown to the Customer before payment applies to their subscription until the end of the paid period. Price changes for later periods are covered under "Changes to prices and terms".

05Free trial

• The Customer can try the Pro plan free of charge for 7 days. The trial is available once per person.
• A bank card is required to start. To verify it the Provider charges 1 ₴ and refunds it immediately; when the refund appears depends on the Customer’s bank.
• If the Customer does not cancel before the trial ends, on day 8 the Provider automatically charges the price of the chosen period: 199 ₴ per month or 1 999 ₴ per year.
• About 3 days before the trial ends the Provider e-mails the Customer the date and amount of the first charge.
• The Customer can cancel the trial at any time under Settings → "Plan & billing". Nothing is then charged, and Pro stays available until the trial ends.
• The Unlimited plan has no trial and is paid up front.

06Payment and automatic renewal

• Payment is made by Visa or Mastercard through the Payment Service, 100% in advance for each billing period.
• The Customer enters card details only on the Payment Service page. The Provider never sees or stores them: the Payment Service gives the Provider only a card token, a masked card number and the card scheme.
• By accepting this Offer the Customer authorises the Provider to charge the plan price to that card at the start of each following billing period (a recurring payment) until the subscription is cancelled. The amount and date of the next charge are always shown under Settings → "Plan & billing".
• A billing period starts on the day of payment (or the day after the trial) and lasts one calendar month or year.
• After every charge the Provider e-mails the amount paid to the Customer’s account address.

07If a payment fails

If the charge for a new period fails, the Provider retries 1, 3, 7 days after the renewal date and e-mails the Customer each time. During these 7 days the Customer keeps access to the paid plan. If every retry fails, the subscription ends and the account moves to the Free plan. No debt arises for a period that was not paid.

08Changing plan or billing period

• Moving from Pro to Unlimited takes effect immediately. The Provider charges the difference between the two prices, prorated to the days left in the current period; the renewal date does not change.
• Switching from monthly to yearly billing also takes effect immediately: a new yearly period starts that day, and the unused part of the current period is credited towards it.
• The Customer sees the amount due before confirming.
• Moving from Unlimited to Pro, and from yearly to monthly billing, takes effect from the next billing period. The current terms apply until then, and the Customer can undo the change.
• The plan cannot be changed during the free trial; the billing period can.

09Cancelling a subscription

The Customer can cancel at any time under Settings → "Plan & billing" or by e-mailing the Provider. Cancelling stops automatic renewal: nothing more is charged, and the paid plan stays available until the end of the period already paid for. The Customer can undo the cancellation until then.

Deleting the account also ends the subscription and all future charges. The unused part of the period is not refunded in that case, except as described under "Refunds".

10Refunds

• Within 14 days of the first payment for a plan (after a trial, the first charge that follows it) the Customer can ask for a full refund without giving a reason, by e-mailing support@quizyk.com from their account address.
• Once the payment for the current period is refunded, the subscription ends and the account moves to the Free plan.
• Refunds go to the card the payment was made with. The Provider starts the refund within 7 days of the request; when it arrives depends on the Customer’s bank and usually takes no more than 30 days.
• Payments for later periods and top-ups for plan changes are not refunded, except where the Service was not provided, or was provided defectively, through the Provider’s fault, or where the law requires a refund.
• If a fault caused two charges for the same period, the Provider refunds the extra one automatically, without a request.

These terms do not limit the Customer’s rights under the Laws of Ukraine "On Consumer Rights Protection" and "On Digital Content and Digital Services" or any other mandatory law.

11Plan limits and moving to a smaller plan

The plans have these limits:

The Free plan costs nothing and has no time limit. Tests count towards the plan of whoever created them, whichever space they are in; rooms and room size follow the host’s plan.

When a paid plan ends or the Customer moves to a smaller one, nothing is deleted. If there are more tests than the new plan allows, the newest within the limit stay editable and the rest become read-only; tests can always be deleted. Older results are hidden but kept, and become visible again once the Customer moves to a bigger plan.

The Provider may change the plans’ limits with at least 30 days’ notice in the app or by e-mail. A paid plan’s limits are never reduced before the end of a period already paid for.

12Gifted and promotional periods

The Provider may give free access to the Pro plan for a set period — for example to users who signed up before paid plans launched, or to schools on request. Such access needs no card and does not renew automatically: when it ends the account moves to the Free plan unless the Customer subscribes. The Provider sends a reminder 7 days before it ends.

13Changes to prices and terms

The Provider may change prices or the terms of this Offer. The Provider e-mails the Customer at least 30 days before a price change or any change that makes the Customer’s position worse. A new price applies only from the first billing period that starts after that notice period; a period already paid for does not change. If the Customer does not agree, they can cancel before the renewal date.

If the Provider changes a paid plan in a way that materially reduces access to it or its features, the Provider e-mails the Customer in advance. Within 30 days of such a change the Customer may terminate the contract, and the Provider refunds the unused part of the paid period in proportion to the days left. This right comes from the Law of Ukraine "On Digital Content and Digital Services".

The current version of this Offer and its effective date are always published on this page.

14Liability

The Provider makes every effort to keep paid features running without interruption. If the Service was unavailable through the Provider’s fault for a long time, the Customer may contact the Provider, who will extend the subscription by the corresponding time or refund part of the payment.

The Provider’s liability under this contract is limited to the amount the Customer paid in the last 12 months. This limit does not apply to damage caused intentionally or through gross negligence, to harm to life and health, or wherever liability cannot be limited by law, and it does not limit the Customer’s consumer rights.

15Force majeure

Neither party is liable for failing to perform because of force majeure: hostilities, large-scale attacks on energy infrastructure, prolonged power or communications outages, natural disasters, acts of public authorities and other circumstances the party could neither foresee nor prevent. If such circumstances make the Service unavailable for more than 7 consecutive days, the Provider extends the paid period by that time.

16Personal data

To perform this contract the Provider processes data about the Customer’s plan and payments, and the Payment Service processes the card data. What is processed, on what basis, who receives it and for how long are described in the Privacy Policy: /privacy/. Questions: support@quizyk.com.

17Complaints and disputes

The Customer sends complaints about a payment or the service to support@quizyk.com, or by post to the Provider’s address below. The Provider replies within 14 days. This contract is governed by the law of Ukraine. If a dispute is not resolved, the Customer can contact the State Service of Ukraine on Food Safety and Consumer Protection (https://dpss.gov.ua) or go to court, including in their place of residence.

18Term and Provider details

The contract runs from acceptance until the subscription ends: by cancellation and the end of the paid period, a failed renewal, a refund of the current period, or deletion of the account.

This Offer is issued in Ukrainian and English. If the two differ, the Ukrainian version prevails.